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Policy
Last Updated: May 10, 2026
Ghostlayer provides workflow scan, operational review, client portal, reporting, monitoring, and business process analysis services. Because Ghostlayer services involve time, review, analysis, preparation, and custom recommendations, refunds are limited as described in this policy.
Because Ghostlayer services involve time, review, analysis, preparation, and custom recommendations, refunds are limited as described in this policy.
Payment may be collected before Ghostlayer begins work on a Workflow Scan, report, consultation, or related service. By submitting payment, the client agrees to this Refund Policy and understands that payment reserves time and resources for the service.
A client may request a refund if the request is made before Ghostlayer begins reviewing the client’s submitted materials, if a duplicate payment was made by mistake, or if Ghostlayer is unable to provide the purchased service for reasons within Ghostlayer’s control.
Refunds are not guaranteed and are reviewed on a case-by-case basis.
Refunds are generally not available once Ghostlayer has started reviewing submitted information, uploaded files, portal messages, monitoring history, business context, preparing a workflow scan, report, recommendation, analysis, follow-up question, monitoring update, or other deliverable for the client.
Refunds are also generally not available if the client fails to provide requested information, changes their mind after work has started, does not agree with Ghostlayer’s findings, does not implement the recommendations, or expected guaranteed business results.
Ghostlayer does not guarantee specific business outcomes, revenue increases, operational savings, time savings, or growth results.
If a client is dissatisfied with a completed Workflow Scan, the client may contact Ghostlayer within 7 calendar days of receiving the deliverable. Ghostlayer may, at its discretion, offer clarification, a reasonable revision, additional explanation, partial refund, or full refund.
The availability of any revision or refund is determined solely by Ghostlayer based on the circumstances.
If a client accidentally submits a duplicate payment, Ghostlayer will refund the duplicate charge after verification.
If the client does not provide enough information, uploads, access, clarification, or context for Ghostlayer to complete the service, Ghostlayer may request additional details. If the client does not respond within 14 calendar days, the service may be considered inactive or completed based on the information already provided. In that situation, the payment may not be refundable.
Clients agree to contact Ghostlayer first before initiating a chargeback or payment dispute. If a chargeback is filed after Ghostlayer has started or completed the service, Ghostlayer may provide the payment processor with records of the transaction, service description, intake submission, uploaded materials, portal messages, communications, reports, monitoring updates, and deliverables.
To request a refund, contact Ghostlayer with the subject line “Refund Request — Workflow Scan.” Include your name, the email used at purchase, the payment date, and the reason for the request.
Ghostlayer may update this Refund Policy from time to time. The version posted on the Ghostlayer website at the time of purchase will apply to that purchase.
Questions about this Refund Policy may be sent to Ghostlayer through the contact method listed on the website.