Contact & Support
Need help with Ghostlayer?
Contact Ghostlayer for billing questions, upload issues, report access, refund questions, privacy requests, data correction requests, or general support. For the fastest help, email from the same address used for your purchase or Ghostlayer request.
Support email
ghostlayerbusiness@gmail.comInclude your client email, report name or access code if available, and a short description of what you need help with.
Response Time
1–2 Business Days
Urgent billing, access, privacy, or security issues should be clearly marked in the subject line.
Include
Request Email
Use the email connected to the payment, upload, report, or client request.
Safety
No Secrets
Do not email passwords, API keys, private tokens, or sensitive credentials.
Billing and refunds
For payment, billing portal, refund, failed payment, receipt, or Stripe-related questions, contact support using the email connected to your purchase.
Uploads and files
For upload issues, missing files, supported file types, or files attached to the wrong request, include the file name and client email.
Reports and monitoring
For report access, uploaded files, monitoring updates, client portal issues, or delivery questions, include the client email used with Ghostlayer.
Privacy and data requests
You may request review, correction, or deletion of client information where legally and operationally appropriate. Some records may need to be retained for payment, tax, security, dispute, or legal reasons.
Helpful details to include
- The email address used for your payment or request.
- Whether the issue is about billing, upload, report, monitoring, privacy, or access.
- Any report link, file name, access code, or request detail that helps identify the issue.
- A short explanation of what happened and what outcome you are requesting.